improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operationsmanagers;Promote the continuous improvement culture and sustainability of the program with operationsmanagers and their teams...
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently' escalating complex cases to the CS OperationsManager when required. - Audit Support and Compliance: Provide support for daily' monthly' and yearly audit checks (e.g...
Action plans taken to mitigate any potential delay, - he/she is responsible for collecting requests and comments from different departments and be always UpToDate on arrival flows. - Support the Global Operations Planning Coordinator &, Manager...