Are you ready to take the next step in your career and to achieve your next challenge? If your answer is YES - then here is a role for you - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Technical Solutions...
other tasks related to the fulfillment of all described above.
Job Requirements:
• High school Diploma,
• Based in Sofia,
• Experience in a relevant customer support role is mandatory,
• Experience in the field of fintech is not mandatory,
• The...
knowledge and service skills Requirements
• Fluency in Italian and English' both written and verbal
• Previous experience in customer support' preferably in the technology or home entertainment sector
• Excellent communication and interpersonal skills...
Proficient in MS Office' Adobe Suite' and PLM,
• Fluent in English,
• Demonstrated leadership mindset with strong organizational skills and priority-setting abilities,
• Ability to guide and execute multiple projects simultaneously with appropriate timelines...
customers as they engage with our online educational platforms and resources. Your fluency in Italian will be crucial for assisting clients with inquiries about course offerings' platform navigation' and technicalsupport. Your expertise in customer service...
and instructions.
• Document customer interactions accurately for quality assurance and follow-up.
• Collaborate with technicalsupport teams to resolve complex product issues.
• Stay informed about product updates and industry trends to offer informed support...
and leading a process team within large project execution. - Technicalsupport to proposal activities' including visits to Customers for clarification meetings. - Technicalsupport for technical alignment of supplier's offer' for the assigned projects...
about new developments and updates in our product offerings to provide accurate information to clients. Requirements - Fluent in Italian and English' with strong verbal and written communication skills. - Prior experience in a customer support role...
subscriptions' and content recommendations.
• Resolve technical issues and guide customers step-by-step through processes.
• Document customer interactions and feedback to improve service quality.
• Collaborate with technicalsupport teams to facilitate prompt...
Accurately document customer interactions and resolutions within our CRM system - Collaborate with technicalsupport teams to resolve complex customer issues effectively - Gather feedback from customers to continuously improve our products and services - Stay...
and maintain accurate records.
• Collaborate with the sales and technicalsupport teams to enhance customer satisfaction.
• Stay informed about coffee industry trends and product knowledge to effectively assist customers.
Requirements
• Fluent in Italian...
business areas
• Functional or technical specifications are developed by you according to the client's needs
• You support the coaching of consultants and training of users
• You're involved in product and business development
• You develop innovative...
life", at the same time. We'll give you all the training' cutting-edge technologies' and the continuing support you'll need to succeed. What you will do in this role As a Customer Service Representative in our team' you will: - Handle calls through...
and trimmings,
• Provide detailed technical info and renderings to guarantee development precision,
• Facilitate the product development process to ensure style fit and sample compliance.
Your profile:
• Possess proven experience in a similar role at an...