Diesse Diagnostica Senese S.P.A.-Monteriggioni, 12 km da Siena
Training the technicalsupport teams of our clients and the end-users, highlighting the brand new features and capabilities of CHORUS EVO.
The role involves frequent travel, as our distributors are located in over 100 countries around the world. You will...
in Italian skills (comprehension' written and spoken),
• Strong skills in English language.
• Ability to clearly understand and comprehend information captured in client's emails.
• Customer Service experience' as well as customer retention and technical...
develop the correct technical solution for the customer.
• Support sales team capital and service on the business strategy through service partners.
• Support our final customers.
You have
• A technical diploma.
• In-depth mechanical and electrical...
email' chat' and phone.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
• Diagnose software problems and resolve customer complaints using established processes.
• Provide support &, guidance...
Provide first-line technicalsupport for ITOT systems.
• Collaborate with specialist technicians from third-party companies during maintenance and upgrade activities.
• Contribute to resolving issues related to data quality, system configuration...
inbound customer requests' documenting relevant case information - Assure excellent customer satisfaction by assisting users with Pre-Sales' General Inquiries' and technicalsupport issues via multiple channels (as assigned) - Respond appropriately or...
system uptime and reliability.
• Maintain up-to-date and consistent project documentation to support seamless operations.
• Contribute actively to the IT/OT infrastructure technical change management process.
• Operate with a critical and proactive...
enhance service delivery.
Requirements
• Fluent in Italian and English' both written and verbal' to effectively communicate with clients.
• Prior experience in customer service or technicalsupport roles is highly desirable.
• Strong understanding of smart...
We are looking for IT System Engineers for our operational office in Siena to join a consultancy team within the pharmaceutical industry, specifically providing specialised IT/OT support for systems and business applications.
Do you thrive on...
speaking clients in relation to IT software products. - Provide comprehensive support and assistance to clients' addressing technical inquiries and troubleshooting issues promptly. - Ensure a delightful customer experience by maintaining an empathetic...
to enhance the efficiency, usability, and maintainability of production systems through IT solutions and data analysis.
• Providing technicalsupport for IT/OT systems, with a primary focus on IT components, within industrial production architectures...
customers on the features and functionalities of the service to enhance their experience. - Document user interactions' feedback' and issues reported using CRM tools for continuous improvement. - Collaborate with other departments' such as technicalsupport...
Alfa Laval Mid Europe GmbH-Poggibonsi, 23 km da Siena
performance.
• Support solving customer claims.
• Support Service Business Partner to develop the correct technical solution for the customer.
• Support sales team Capital and Service on the Business Strategy through Service Partners.
• Support our final...
internal teams to enhance customer support processes and address recurring issues. Requirements - Fluency in Italian and English' both written and spoken. - Proven experience in customer service or a related field' with a focus on online platforms.
- Strong...
Strive for quality and know our product offering like no other.
• Offer support and work with the front of house team during peak service periods.
• Run daily operational meetings with your teams to ensure everything goes smoothly.
• Work together with...
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