all components, in-process materials, and test results are released in accordance with local/international regulations.
• Formulate KPIs to support strategic and quality objectives.
• Ensure lab processes follow compliant processes, including a high degree of...
in Italian skills (comprehension' written and spoken),
• Strong skills in English language.
• Ability to clearly understand and comprehend information captured in client's emails.
• Customer Service experience' as well as customer retention and technical...
To support the Site Head in analyzing the site Finance KPI’s by developing robust financial planning & detailed tracking processes, driving day-to-day process improvement, and ensuring strict compliance with the NAM / TechOps Accounting Manual...
email' chat' and phone.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
• Diagnose software problems and resolve customer complaints using established processes.
• Provide support &, guidance...
and maintenance. Has operational end-to-end responsibility for assigned supply activity. Provide team support for system set-up and smooth transactional execution between intercompany, intragroup and third party vendors. Leads and manages demanding projects...
in supplier qualification
• Trending and analysis of KPI/KQI
-Support sample planning and sampling execution
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of...
the IT infrastructure, as well as overseeing the external partner that provides IT services and support.
Key Responsibilities:
1. Develop and implement the IT infrastructure strategy, architecture, service delivery standards, and procedures for the...
work with existing KPIs to support process analysis. And you already have experience in process documentation.
Your skills
You have English skills at least at B2 level and strong analytical and technical skills. You are a solution-oriented team player...
enhance service delivery.
Requirements
• Fluent in Italian and English' both written and verbal' to effectively communicate with clients.
• Prior experience in customer service or technicalsupport roles is highly desirable.
• Strong understanding of smart...
Perform all Equipment Operator Tasks/Responsibilities
• Perform all Equipment Operator Tasks/Responsibilities
-Shift supervision, team coordination planning And support where shift-lead does not exist or when shift lead is absent
• Perform operators on...
customers on the features and functionalities of the service to enhance their experience. - Document user interactions' feedback' and issues reported using CRM tools for continuous improvement. - Collaborate with other departments' such as technicalsupport...
speaking clients in relation to IT software products. - Provide comprehensive support and assistance to clients' addressing technical inquiries and troubleshooting issues promptly. - Ensure a delightful customer experience by maintaining an empathetic...
internal teams to enhance customer support processes and address recurring issues. Requirements - Fluency in Italian and English' both written and spoken. - Proven experience in customer service or a related field' with a focus on online platforms.
- Strong...
inbound customer requests' documenting relevant case information - Assure excellent customer satisfaction by assisting users with Pre-Sales' General Inquiries' and technicalsupport issues via multiple channels (as assigned) - Respond appropriately or...
through phone and/or chat regarding their inquiries
• Provide account and application support to viewers namely concerning software functionality
• Provide technicalsupport and troubleshooting of system configurations and network settings
• Provide...
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