with advanced English skills and a background in sales' customer service' or technicalsupport' we want to hear from you! Your Main Responsibilities: - Monitor agent calls to ensure the achievement of KPIs' redirecting agents to maximize their...
RCM).
• Define spare part allocation for first provision.
• Validation of support solution and associated maintenance documentation / training toolkit.
• Deliver QCD commitments in coordination with the ISR Management plan.
• Ensure technical...
Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs - Work-life balance: We support you in managing your professional and personal life through...
development and validation
• Mechanical AIT Infrastructure coordination
• Technical review with the Customer
• Technical Proposal preparation in English
• Availability to support the installation and commissioning phase in Italy or in other European Countries...
Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs - Work-life balance: We support you in managing your professional and personal life through...
Responsibilities
1. To oversee and control the design, installation, operation and maintenance of depot or renovation site main infrastructure equipment.
2. Manage, Mentor and support as necessary other Facility Managers, assisting with knowledge...
and English' both written and spoken.
• Experience in customer service or technicalsupport is preferred.
• Strong problem-solving abilities and analytical skills.
• Exceptional communication skills aimed at maintaining high customer satisfaction levels...
review milestone and be pro-active in the definition/implementation of the related resolution plan.
• To have a pro-active approach on the design to support in the definition adequate of technical solutions to put under control the railway safety risks...
email' chat' and phone.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
• Diagnose software problems and resolve customer complaints using established processes.
• Provide support &, guidance...
managing and monitoring the network infrastructure as well as employees' devices. The selected candidate will also collaborate with the worldwide IT first and second level support to ensure the continuity of services and solve technical complex issues...
department will face strong new challenges to support business growth and will need to integrate new talents into his team ! What will you be doing? - Attend live chats and reach customers on the phone when necessary. - Support the sales team for queries...
with advanced English skills and a background in sales' customer service' or technicalsupport' we want to hear from you! Your Main Responsibilities: - Monitor agent calls to ensure the achievement of KPIs' redirecting agents to maximize their...
ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 100.000 different conversations with different customers, keeping them satisfied is no small task' but if you feel up to it' we want to...
meaningful support.
• Meet or exceed respective customer satisfaction and performance metrics.
Requirements
• Fluency in Italian and English' both written and spoken.
• Previous experience in customer service' preferably in the technology sector.
• Strong...
activities
• Identification and representation of the possible solutions
• Support Development teams on the functional design of the solution and validate it defining and executing testing procedures
• Support issue resolution and decision making related to...
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