and preferences, actively listening to their suggestions and concerns to continuously improve service quality.Promoting hotel services, packages, and loyalty programs to guests, upselling and cross-selling when appropriate and during guest interaction via email or...
opportunities, building and maintaining relationships with clients, and providing excellent customer service to ensure client satisfaction and loyalty.
Key Responsibilities
• Sales Opportunity Development: Identify and pursue new sales opportunities in the CFD...
and feedback using our CRM system.
• Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty.
• Work closely with other departments to escalate issues and provide timely solutions.
• Keep up-to-date with product knowledge...