queries on the platform.
• Prepare and track agent reports: iCoach' monthly and weekly follow-ups' SKEPS' etc.
• Resolve customer requests and issues.
• Ensure effective information transmission between agent and client.
• Facilitate good internal...
and professional manner.
• Handle customer complaints or issues with empathy and resolve them effectively to ensure customer satisfaction.
• Collaborate with internal teams to address customer inquiries and improve service processes.
• Maintain a thorough knowledge...
and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure proper data maintenance. You will support technical and ad hoc project roll-outs' including requirements...
practices and SOPs
• Work in a flexible manner to ensure satisfaction at all levels with all clients (internal and external)
• Self-Managed with ability to self-check work.
• Confidence in working with a variety of communication methods ( fax/email/phone...
for licensing and internal purposes aimed at valorisation of potential deals, commercial discussions, contracts negotiation and their finalizations - Participation to licensing events - Manage financials including sales forecasting, control of product...
until delivery,
• Managing information flow between internal and external customers,
• Quotation process and follow-up,
• Active management of customer queries,
• Issuing of credit notes for bonus payments and provisions,
• Managing customer queries...
is English and all internalcommunication and company
• wide meetings are in English.
• Company events Work hard' play hard!
We do our best every day' even at our regular team-building events.
• Internal and external training' free access to online...
and Reliability' Kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.
???? We are...
requests received from end users in an accurate manner according to the procedures and within the previously established interval time.
• Registers cases in the client's internal systems.
• Processes Product Replacement cases.
• Carries out reports upon...
Desk. This project aims to leverage Large Language Models (LLM) and Retrieval-Augmented Generation (RAG) technologies to develop a chatbot service that delivers answers based on CSCS documentation. The service will be initially designed for internal use...
opportunities.
• Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn.
• Develop metrics' processes' and best practices to optimize customer value and satisfaction.
• Serve as the primary...
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