requests' schedule maintenance visits' and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues' subcontractors' and clients to ensure smooth operations
• Collaborate across...
issues.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer issues and enhance customer satisfaction.
• Stay updated on banking products' policies' and relevant...
such as Jira' Asana' Salesforce' or Google Workspace) using APIs. - Develop internal tools: Use web development skills (JavaScript' React or Svelte' REST APIs' PostgreSQL) to create internal dashboards and applications that help teams work more...
complaints and inquiries efficiently' ensuring a positive experience. - Document all customer interactions in the CRM system for accurate record-keeping. - Collaborate with internal teams to improve service delivery and enhance customer satisfaction.
- Stay...
treasury and financial reporting. - Develop backend services and APIs in Java or Kotlin' enabling seamless communication between Business Central and internal or external platforms (booking' payments' data' finance systems).
- Collaborate with Product...
all customer interactions accurately in our Customer Relationship Management (CRM) system. - Work collaboratively with internal teams to ensure customer satisfaction and streamline processes. - Stay updated on product offerings' promotions' and marketplace...
Resolve user complaints and provide solutions to enhance customer experience. - Document all customer interactions accurately in the CRM system to ensure continuity of service. - Collaborate with internal teams to provide users with updated information...
clients about the features and benefits of our marketing solutions to maximize their success. - Gather client feedback and collaborate with internal teams to enhance our service offerings. - Document client interactions and maintain accurate records in our...
system.
• Collaborate with internal teams to enhance the customer experience and improve service delivery.
• Stay informed about industry trends and company updates to provide customers with accurate information.
Requirements
• Fluency in Italian (both...
via phone and email
• Manage service requests' schedule maintenance visits' and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues' subcontractors' and clients to ensure...
Multichannel Customer Engagement: On behalf of our client' you will expertly handle customer inquiries and support requests via both written communication (email) and telephone in Italian. A strong command of English is also essential for internalcommunication...
and concerns' ensuring a high level of customer satisfaction. - Maintain accurate records of customer interactions in the CRM system for efficient follow-up. - Collaborate with different internal teams to enhance customer experiences and address inquiries...
interactions in our systems to ensure accurate record
-keeping and follow-ups.
• Collaborate with internal teams to identify areas for improvement and enhance service delivery.
• Stay updated on payment processing trends and product knowledge to better assist...
next steps and overcoming objections.
• Build trust through accurate' timely' and clear communication.
Driving Excellence...
• Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
• Consistently exceed KPIs for...
language processing (NLP): Create tools for analyzing conversations' automating emails' and generating insights from customer interactions. - Build generative AI solutions: Use generative AI to automate tasks like content creation and communication...
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