apartmentTELUS Digital BulgariaplaceIsernialanguagebakeca.itevent_available
customers Good command of English (B1 or similar) for training and internalcommunication Basic understanding of iOS and Android OS features Demonstrating empathy Desire to help customers as best as possible and willing to contribute to the team’s success...
via phone and email
• Manage service requests' schedule maintenance visits' and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues' subcontractors' and clients to ensure...
issues.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer issues and enhance customer satisfaction.
• Stay updated on banking products' policies' and relevant...
such as Jira' Asana' Salesforce' or Google Workspace) using APIs. - Develop internal tools: Use web development skills (JavaScript' React or Svelte' REST APIs' PostgreSQL) to create internal dashboards and applications that help teams work more...
capabilities' and API product development. - Make strategic decisions regarding build vs buy vs partner approaches. Drive product discovery &, business understanding: - Lead discovery processes with channel manager partners and internal extranet stakeholders...
complaints and inquiries efficiently' ensuring a positive experience. - Document all customer interactions in the CRM system for accurate record-keeping. - Collaborate with internal teams to improve service delivery and enhance customer satisfaction.
- Stay...
treasury and financial reporting. - Develop backend services and APIs in Java or Kotlin' enabling seamless communication between Business Central and internal or external platforms (booking' payments' data' finance systems).
- Collaborate with Product...
requests' schedule maintenance visits' and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues' subcontractors' and clients to ensure smooth operations
• Collaborate across...
clients about the features and benefits of our marketing solutions to maximize their success. - Gather client feedback and collaborate with internal teams to enhance our service offerings. - Document client interactions and maintain accurate records in our...
all customer interactions accurately in our Customer Relationship Management (CRM) system. - Work collaboratively with internal teams to ensure customer satisfaction and streamline processes. - Stay updated on product offerings' promotions' and marketplace...
Resolve user complaints and provide solutions to enhance customer experience. - Document all customer interactions accurately in the CRM system to ensure continuity of service. - Collaborate with internal teams to provide users with updated information...
and concerns' ensuring a high level of customer satisfaction. - Maintain accurate records of customer interactions in the CRM system for efficient follow-up. - Collaborate with different internal teams to enhance customer experiences and address inquiries...
system.
• Collaborate with internal teams to enhance the customer experience and improve service delivery.
• Stay informed about industry trends and company updates to provide customers with accurate information.
Requirements
• Fluency in Italian (both...
Multichannel Customer Engagement: On behalf of our client' you will expertly handle customer inquiries and support requests via both written communication (email) and telephone in Italian. A strong command of English is also essential for internalcommunication...
and concerns' ensuring a high level of customer satisfaction. - Maintain accurate records of customer interactions in the CRM system for efficient follow-up. - Collaborate with different internal teams to enhance customer experiences and address inquiries...
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