apartmentTELUS Digital BulgariaplaceTarantolanguagebakeca.itevent_available
customers Good command of English (B1 or similar) for training and internalcommunication Basic understanding of iOS and Android OS features Demonstrating empathy Desire to help customers as best as possible and willing to contribute to the team’s success...
Multichannel Customer Engagement: On behalf of our client' you will expertly handle customer inquiries and support requests via both written communication (email) and telephone in Italian. A strong command of English is also essential for internalcommunication...
via phone and email
• Manage service requests' schedule maintenance visits' and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues' subcontractors' and clients to ensure...
such as Jira' Asana' Salesforce' or Google Workspace) using APIs. - Develop internal tools: Use web development skills (JavaScript' React or Svelte' REST APIs' PostgreSQL) to create internal dashboards and applications that help teams work more...
Platform (GCP). - Innovate: Champion new approaches and technologies' leveraging AI to optimize data processes and generate deeper insights. - Collaborate: Partner closely with internal and business stakeholders to understand their data needs' translating...
treasury and financial reporting. - Develop backend services and APIs in Java or Kotlin' enabling seamless communication between Business Central and internal or external platforms (booking' payments' data' finance systems).
- Collaborate with Product...
complaints and inquiries efficiently' ensuring a positive experience. - Document all customer interactions in the CRM system for accurate record-keeping. - Collaborate with internal teams to improve service delivery and enhance customer satisfaction.
- Stay...
interactions in our systems to ensure accurate record
-keeping and follow-ups.
• Collaborate with internal teams to identify areas for improvement and enhance service delivery.
• Stay updated on payment processing trends and product knowledge to better assist...
Cross-Functional Leadership: Collaborate with Retail' E-commerce' Buying' and Marketing teams to influence buys' brand mapping' and visual merchandising. - Feedback &, Insights: Maintain a strong feedback loop with stores and internal partners to...
language processing (NLP): Create tools for analyzing conversations' automating emails' and generating insights from customer interactions. - Build generative AI solutions: Use generative AI to automate tasks like content creation and communication...
service for both the external as well as the internal customers.
• Ensures a correct order management: Quotations' Orders' Deliveries and Invoices.
• Manage product and service complaints.
• Assure fulfilment of the local legal requirements.
• Ensure...
Advance level certification would be considered a plus. - Excellent interpersonal' verbal' and written communication skills. - Well organized' self-driven' flexible and able to work in a high-volume' fast- Internal paced' and deadline-driven environment...
Advance level certification would be considered a plus. - Excellent interpersonal' verbal' and written communication skills. - Well organized' self-driven' flexible and able to work in a high-volume' fast- Internal paced' and deadline-driven environment...
Governance' controls and stakeholders - Design and operate data quality and control frameworks around FiRE (validation checks' reconciliations with general ledger and risk systems' sign-off workflows)' and document procedures in line with internal policies...
internal teams.
• Act as a customer advocate' ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell...