the B2C Customer Care Manager' you will operate the day-to-day admissions operations and service functions for Kaplan International Languages as well as Alpadia programs. You will be working with direct clients in close cooperation with Sales' Student...
level of customer satisfaction.
• Document customer interactions accurately while managing follow-ups on outstanding inquiries.
• Work collaboratively with relevant departments to ensure an efficient service delivery.
• Stay updated on airline policies...
processes of managing their finances and understanding product features. - Maintain accurate records of customer interactions and ensure proper documentation of all inquiries and resolutions. - Collaborate with internal teams to address complex queries...
and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support REQUIREMENTS...
addressing their travel inquiries and concerns. - Assist customers with booking flights' managing changes' cancellations' and addressing special requests. - Handle customer complaints and issues promptly and professionally' ensuring effective resolutions...
Contributes to team effort by accomplishing related results as needed,
• Works with their line manager and all respective functions to ensure proper customer service is being delivered
• Handles changes,
• Goes the extra mile to engage customers,
• Executes...
troubleshooting and analytical skills' as well as the ability to prioritize tasks' and the ability to learn new technologies. - Being a great team player' sharing best practices' supporting changes positively' and managing their time effectively.
- Desire to be...
and services is a significant advantage.
• Detail-oriented' organized' and capable of managing multiple tasks effectively.
• Flexibility to work various shifts' including evenings and weekends if necessary.
Benefits
• Private Health Insurance
• Training &...
through various communication channels' including phone' email' and chat' responding to inquiries related to banking products and services. - Guide clients on managing their accounts' processing transactions' and resolving any issues they encounter...
Address and resolve customer complaints with professionalism and efficiency. - Coordinate all aspects of delivery and billing' managing multiple product lines and the sequencing of project orders to meet customer requirements. - Provide a range of...
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Insurance Manager in Provincia di Cremona
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