the B2C Customer Care Manager' you will operate the day-to-day admissions operations and service functions for Kaplan International Languages as well as Alpadia programs. You will be working with direct clients in close cooperation with Sales' Student...
level of customer satisfaction.
• Document customer interactions accurately while managing follow-ups on outstanding inquiries.
• Work collaboratively with relevant departments to ensure an efficient service delivery.
• Stay updated on airline policies...
addressing their travel inquiries and concerns. - Assist customers with booking flights' managing changes' cancellations' and addressing special requests. - Handle customer complaints and issues promptly and professionally' ensuring effective resolutions...
and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support REQUIREMENTS...
and services is a significant advantage.
• Detail-oriented' organized' and capable of managing multiple tasks effectively.
• Flexibility to work various shifts' including evenings and weekends if necessary.
Benefits
• Private Health Insurance
• Training &...
through various communication channels' including phone' email' and chat' responding to inquiries related to banking products and services. - Guide clients on managing their accounts' processing transactions' and resolving any issues they encounter...
Address and resolve customer complaints with professionalism and efficiency. - Coordinate all aspects of delivery and billing' managing multiple product lines and the sequencing of project orders to meet customer requirements. - Provide a range of...
processes of managing their finances and understanding product features. - Maintain accurate records of customer interactions and ensure proper documentation of all inquiries and resolutions. - Collaborate with internal teams to address complex queries...
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Insurance Manager a Potenza
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