processes of managing their finances and understanding product features. - Maintain accurate records of customer interactions and ensure proper documentation of all inquiries and resolutions. - Collaborate with internal teams to address complex queries...
and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support REQUIREMENTS...
and services is a significant advantage.
• Detail-oriented' organized' and capable of managing multiple tasks effectively.
• Flexibility to work various shifts' including evenings and weekends if necessary.
Benefits
• Private Health Insurance
• Training &...
through various communication channels' including phone' email' and chat' responding to inquiries related to banking products and services. - Guide clients on managing their accounts' processing transactions' and resolving any issues they encounter...
level of customer satisfaction.
• Document customer interactions accurately while managing follow-ups on outstanding inquiries.
• Work collaboratively with relevant departments to ensure an efficient service delivery.
• Stay updated on airline policies...
Address and resolve customer complaints with professionalism and efficiency. - Coordinate all aspects of delivery and billing' managing multiple product lines and the sequencing of project orders to meet customer requirements. - Provide a range of...
addressing their travel inquiries and concerns. - Assist customers with booking flights' managing changes' cancellations' and addressing special requests. - Handle customer complaints and issues promptly and professionally' ensuring effective resolutions...
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