motivated individual with experience in Contact Center workforce management and process improvement who possesses a clear understanding of Contact Center dynamics, good project management and communication skills.
Experience of working with a workforce...
alerts) and solve users' demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate...
manages the periodical update of the project risks in accordance with internal risk management procedures and proposes to top management the contingency strategy.
The PM manages the evaluation and the allocation of project risk contingencies as needed...
that enable you to streamline development and deployment processes - Hands-on experience with Infrastructure as Code (IaC)' allowing you to simplify and scale deployments effectively - Solid knowledge in Web Application Firewalls (WAF) and/or Identity...
and represent Selling Partner issues.
6. Demonstrate superior time management and multitasking skills, self-discipline.
7. Demonstrate sound judgment and discretion.
PREFERRED QUALIFICATIONS
1. Highly experienced in handling complicated executive type...
alerts) and solve users' demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure...
management and judgment while utilizing departmental resources, tools, and procedures.
6. Proactively reports operational challenges and escalates issues to appropriate contacts.
7. Stays current with platform policies, industry trends, and regulatory...