Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers' managing the entire customer lifecycle by focusing on business outcomes, and identifying opportunities...
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently' escalating complex cases to the CS Operations Manager when required. - Audit Support and Compliance: Provide support for daily' monthly' and yearly audit checks (e.g...
internal and external training (Swiss CPA)
• Expand your network and benefit from the support of your peers' mentors' and managers
• Gain responsibility within a dynamic' diverse' and inclusive environment Skills and attributes for success
• A Bachelor's or...
Action plans taken to mitigate any potential delay, - he/she is responsible for collecting requests and comments from different departments and be always UpToDate on arrival flows. - Support the Global Operations Planning Coordinator &, Manager...