providing prompt and professional support across multiple communication channels (phone' email' chat' etc.). - Order Management: Handle all types of customer orders from placement to invoicing' ensuring accuracy and efficiency. Manage order rescheduling...
details into case management systems' and provide response and resolution within SLA to customers - Aim for the highest Customer Satisfaction Survey scores' actively updating customers with status and resolution progress reports. Their happiness is our...
activities with our Global Service Center (GBS) and support DACH Finance Team and local Sales Team. Your main responsibilities : Ensure the correct and efficient management of finance with financial analyses' budgets' forecast' monthly and yearly reporting...