Responsibilities
The CustomerServiceManager will be part of Cassina Commercial Department and will be responsible for leading the CustomerService Team, directly reporting to the Cassina Commercial Director.
The ideal candidate will have a strong...
tecniche del service definendone le tempistiche.
La risorsa, rispondendo all’After sales Manager, si occuperà di:
• gestione dei clienti esteri sul post-vendita, coordinando attività di assistenza tecnica;
• definizione tempistiche e priorità del service...
platform in the world.
Job Description
We build. We create impact.
Within the CSM department, you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions...
production process
• Support the preparation of the technical instruction/documentation for Field Service Technicians and Customer in support of new repair, refurbishment or upgrade solutions
• Revise operation and maintenance manuals with latest learnings...
SAP BTP Customer Success Manager - Senior Advisor
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation...
and service, providing both on-site and telephone support.Coordinate with engineering, project management, spare parts and management groups to resolve escalated problems.Provide written service & expense reports to the ServiceManager on all activities...
communication skills
• Strong self-motivated, willingness to learn, assertive, positive attitude and work ethics
• Experience associated with customer facing roles such as, CustomerService, Sales, Planning, Contract administration a plus
• Strong PC knowledge...
Cavotec organisation.
• Prepare and give technical presentations to explain to customers how the products and services work.
• Work with customers and Commercial Sales Support/System Sales Managers to ensure the product/service offered meets the...
communications and service, providing both on-site and telephone support.
• Coordinate with engineering, project management, spare parts and management groups to resolve escalated problems.
• Provide written service & expense reports to the ServiceManager on...
Cavotec organisation.
• Prepare and give technical presentations to explain to customers how the products and services work.
• Work with customers and Commercial Sales Support/System Sales Managers to ensure the product/service offered meets the...
tecnica fungendo da interfaccia con le diverse aree aziendali (ufficio tecnico, customerservice, assistenza tecnica, produzione e logistica).
• Preparare e fornire presentazioni tecniche per spiegare ai clienti e/o colleghi il funzionamento dei prodotti...
of proven experience in multinational and structured companies in Logistics Distribution and CustomerService functions (e.g., Replenishment Coordinator, Distribution Manager, etc.); 3. Advanced knowledge of the Office package and SAP; 4.
Experience...
da interfaccia con le diverse aree aziendali (ufficio tecnico, customerservice, assistenza tecnica, produzione e logistica).Preparare e fornire presentazioni tecniche per spiegare ai clienti e/o colleghi il funzionamento dei prodotti e raccogliere le richieste...
Suggest improvements to processes and procedures to improve customer response time and accuracy of all data.
• Ensure timely and continuous quality service to the customer, by phone or site visits when necessary.
• Work with manager on customer...
Commercial Operations to order & ship spare parts as required by warranties and to field servicemanager for site activities
• Tracking claims in relevant systems
• Tracking all warranty costs in relevant systems and according to relevant procedure...