with Opera PMS for efficient operations.
Excellent communication skills.
Ability to anticipate and resolve challenges and complaint resolution finesse.
A commitment to delivering a high level of customerservice.
Impeccable grooming standards...
Build and maintain positive relationships with guests, anticipating their needs, exceeding their expectations, and fostering loyalty and repeat business through exceptional service.
• Prepare monthly management reports on customer...
experience in luxury hotels
• Proven managerial abilities in people management, strategic planning and decision making
• Highly organized, result-oriented with exceptional customerservice and interpersonal skills
• Ability to effectively communicate...
feedback on quality, service levels and overall satisfaction.
• Participate in the development and implementation of corrective action plans based on review and guest
feedback where required.
• Prepare monthly management reports on customer feedback...
PROFILE
• Exceptional English and Italian communication skills; all other languages are very welcome!
• Current or previous experience working as Restaurant Manager or as Food & Beverage Manager in a Luxury property with a strong focus on customerservice...
with advanced English skills and a background in sales' customerservice' or technical support' we want to hear from you! Your Main Responsibilities: - Monitor agent calls to ensure the achievement of KPIs' redirecting agents to maximize their...
this opportunity could be perfect for you.
To learn more, read on below:
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise
• Location: hybrid (on site and work from home)
• Contract Type: Permanent Contract...
customerservice.
• Manage email correspondences with travel agents, wedding planners or direct guests.
• Promote, organize and conduct site inspections.
• Coordinate all the departments involved in private events, including taking care of the ODS/BEO...
team of expert CustomerService Representatives. With full training provided' you will support customers who are having challenges and are contacting us via phone' email or chat. Delivering a world class customer experience is a key' and as part of this...
Acumen: Experience in sales will be considered an asset.
• Language Skills: Excellent knowledge of English and Italian languages.
• CustomerService: Strong communication and customerservice skills with a positive attitude.
• Technical Proficiency: User...
communication skills.
• Excellent interpersonal skills.
• Fluent in Italian (native or C2 level).
• Very good command of English (min B2).
• PC literacy is essential.
• Ability to work independently and as part of a team.
• Experience in a customerservice role...
Take orders and provide recommendations when needed.
• Assist guests in the wine’s selection to complement their meals.
• Provide personalized service to enhance the dining experience.
Candidate profile:
• Fluent level of English and Italian...
issues effectively.
Our requirements:
• 1+ years of experience in a call center or customerservice role' preferably in the automotive industry.
• Strong communication skills' with a minimum C1 level in Italian.
• Very good knowledge of English language...
public areas and assist the room cleanliness process.
• Provide valet services of guests’ cars.
Candidate profile:
• At least two years of experience in a similar role in luxury hotels is an asset.
• Fluent level of English and Italian languages is...
team player' willing to share ideas and help other team members
• Located in Athens for on-site work Nice to have
• Previous experience in the customerservice sector
• Previous experience in OTAs
• Knowledge of any CRM app Benefits The health of our...
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