THE ROLE
The position is part of the CustomerService Department. You will be responsible for tracking the lifecycle of accounts from order entry to final delivery. You will engage and manage relationships with external and internal stakeholders to...
and tools
• Excellent communication, organizational, and problem-solving abilities
• Customer-focused mindset with high standards for service quality
• Flexibility to work varied hours to cover shifts and handle emergencies
• Fluent English required; Italian...
About the role
As a Regional Customer Operations Specialist, you will be a crucial part of our EMEA operations team, responsible for delivering exceptional customerservice and ensuring smooth and efficient operations within the region.
Reporting...
planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution.
• Prepare service quotes in accordance with company procedures, ensuring...
Customer Success Manager, Enterprise (Bilingual - English/Italian)
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. Our platform enables brands to deliver consistent...
electrical and mechanical schematics and solve problems independently
• Speak fluent English and are available for frequent travel
• Are proactive, customer-focused, and solution-driven
What’s in it for you?
• Employment through the partner supplier with...
customers successfully integrate and utilize our Mailship platform. This role is essential in ensuring a smooth onboarding process and providing exceptional customerservice.
📌 Key Responsibilities:
• Manage the contract execution process for clients...
listen actively, identify, apply, and explain service
with expertise, clarity, and solve issues in the first contact with
customers
• Ability to handle stressful situations
• Previous Contact Centre or CustomerService experience (preferable...
environment
• Able to work flexible hours on request or as part of a shift system
• Excellent team player
• Customer oriented attitude, strong customer facing skills.
• Language:
(must) English, (preferred) Italian
• Understanding of Databases (Oracle-MySQL...
PURPOSE OF THE JOB
• Management of a part of the country CustomerService department in order to provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests...
Quote-Close-Develop
• Maintain excellent customerservice and build long-term client partnerships.
Qualifications & Skills:
• Proven experience in managing Europe-India trade lanes especially Italian Lane with international freight forwarding companies...
situation and customer distribution, establish and maintain a good relationship with customers, develop a reasonable marketing plan, cooperate with product promotion and after-sales service.
• Responsible for the customerservice management in the area under...
autonomy in delivering complete systems
Fluent Italian, solid technical English
Ambition to grow into a CTO role
⚙️ What you’ll do Build the PMS (leveraging open-source where relevant)
Expose REST/Webhook APIs ready for AI services (e.g. LangChain...
work performed and providing follow-up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential...
the account managers, including the preparation of tender documents and product solution documents for our customers.
• Follow-up on validity of legal documents, the tender publications and verification, and maintain the customer database, ensuring...