THE ROLE
The position is part of the CustomerService Department. You will be responsible for tracking the lifecycle of accounts from order entry to final delivery. You will engage and manage relationships with external and internal stakeholders to...
Adecco Life Science, specialised division of Adecco Italy, is recruiting for a pharmaceutical company in Brescia, a CustomerService.
The CustomerService reports to the EU Customerservice manager and works closely with EU Regional Manager...
About the role
As a Regional Customer Operations Specialist, you will be a crucial part of our EMEA operations team, responsible for delivering exceptional customerservice and ensuring smooth and efficient operations within the region.
Reporting...
system performance and reliability.
• Collaborate with external partners and consultants when needed.
• Optimize and enhance CRM processes and workflows , especially in the B2B service module .
• Create technical documentation and support internal...
Customer Success Manager, Enterprise (Bilingual - English/Italian)
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. Our platform enables brands to deliver consistent...
Hello, #Gamechanger! Are you ready to step up and make a difference? Do you have a knack for leadership and a passion for delivering outstanding customerservice? If you're fluent in Italian and have a solid command of French (C1 or above...
customers successfully integrate and utilize our Mailship platform. This role is essential in ensuring a smooth onboarding process and providing exceptional customerservice.
📌 Key Responsibilities:
• Manage the contract execution process for clients...
and tools
• Excellent communication, organizational, and problem-solving abilities
• Customer-focused mindset with high standards for service quality
• Flexibility to work varied hours to cover shifts and handle emergencies
• Fluent English required; Italian...
listen actively, identify, apply, and explain service
with expertise, clarity, and solve issues in the first contact with
customers
• Ability to handle stressful situations
• Previous Contact Centre or CustomerService experience (preferable...
environment
• Able to work flexible hours on request or as part of a shift system
• Excellent team player
• Customer oriented attitude, strong customer facing skills.
• Language:
(must) English, (preferred) Italian
• Understanding of Databases (Oracle-MySQL...
PURPOSE OF THE JOB
• Management of a part of the country CustomerService department in order to provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests...
key stakeholders and assigned account targets.
• Handle the complete sales cycle (from 0 to 100), from prospecting to deal closure.
• Make cold calls to arrange meetings with potential clients.
• Provide high-quality customerservice and support...
situation and customer distribution, establish and maintain a good relationship with customers, develop a reasonable marketing plan, cooperate with product promotion and after-sales service.
• Responsible for the customerservice management in the area under...
include:
• Confirm customer orders and provide timely updates on delivery status, addressing any discrepancies or concerns promptly;
• Act as the primary between Production, Material Planning, and CustomerService departments, facilitating communication...
autonomy in delivering complete systems
Fluent Italian, solid technical English
Ambition to grow into a CTO role
⚙️ What you’ll do Build the PMS (leveraging open-source where relevant)
Expose REST/Webhook APIs ready for AI services (e.g. LangChain...