customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high...
platform and available features
What We're Looking For
• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, CustomerService, Call Center, Technical Support, Helpdesk, or similar...
customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high...
detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment
Requirements
• Fluent verbal and written communication in Italian
• C1 level of English
• Strong...
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We...
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