TELUS Digital Bulgaria is a publicly traded company (NYSE &, TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing...
TELUS Digital Bulgaria is a publicly traded company (NYSE &, TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing...
BIC:
• Fluent in English and Italian,
• Customerservice orientation and attention to detail,
• Excellent communication skills,
• 1+ years of customerservice would be beneficial,
• Experience with orders and claims management would be beneficial...
Fluent in English and Spanish and Italian
• Computer literate with experience using MS Office suite (Word' Excel' Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input
• Ability to build...
issues effectively.
Our requirements:
• 1+ years of experience in a call center or customerservice role' preferably in the automotive industry.
• Strong communication skills' with a minimum C1 level in Italian.
• Very good knowledge of English language...
and amazing talent' who brings along the following:
• Fluency in English' Italian and Spanish (minimum B2 level)
• Fast learner with strong customerservice focus
• High degree of accuracy and attention to details
• Strong communication and cooperation skills...
involves root cause analysis' entailing thorough error reporting' examining customer pain points' and addressing internal issues to enhance overall service quality. Lastly' the team is dedicated to maintaining quality KPIs by consistently monitoring service...
measured through Calls Service Level / Delivery Performance / Customer Satisfaction / Claim Resolution - Contribute and support the company and one team philosophy by continuously developing communication skills' proactive mindset and business expertise to...
Responsibilities
• Competent and friendly customerservice
• Answering specialized questions via phone
• Careful processing of transactions and written documentation Your Profile
• Strong in communication and enjoy interacting with people
• Good technical skills...
and management Your qualifications
• Commercial training or a degree in business' logistics' communications' online marketing or a related field
• Fluent in Italian with native-level proficiency
• Strong German and English skills
• Customer-focused approach...
Communication Skills
• Have excellent communication skills
• Be fluent in English and Italian.
• Display active listening skills
• Efficient in managing call from a high-volume and fast-paced environment.
Quality and skills
• Interactive' customerservice...
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