Responsabilities
• Maintain high customerservice focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers...
with empathy, while adhering to Zegna customerservice policies such as alteration, damage, and repair, global return policies, etc. Support the MTM department in entering orders in FIT when floor support is not needed Drive and perform onsite audits...
all types, either on a regular basis or for special guests or functions.
Ensuring exceptional customerservice:
• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
• Improves service by communicating...
parties
• Answer questions about customerservice' technical and product concerns' and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer's inquiry.
• Answer and assisting on incoming calls...
merchants' assisting them with any queries they have' or amendments they need to make to their account. We are also responsible for collating and responding to all customer feedback and sharing it with the rest of the business' acting as the voice of the...