customer experience across a large portfolio of customers (Up to 100 customers). The objective of this function will be to optimize the customer onboarding and adoption processes' improve renewal rates' increase customersatisfaction' and champion customer...
maintaining a stellar customersatisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
and cancellations.
• Offer detailed information about flight schedules' services' and policies.
• Effectively resolve customer complaints and issues to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with...
driving service improvements' and contributing to customersatisfaction. Career growth and personal development We'll equip you with the training' cutting-edge technologies' and ongoing support you need to thrive. At Concentrix' there's tremendous...
Maintain high level of customer support and customersatisfaction' keeping a customer relationship database - Strive for client retention and loyalty and aim for a positive response to the customer's inquiry Requirements - Native or near native Italian...
Communicate clearly and empathetically' offering personalized assistance Maintain a customer-first mindset' ensuring satisfaction and loyalty Document all customer interactions accurately using internal CRM systems Collaborate with other departments as needed...
in customer service' preferably in the education or tech industry.
• Strong communication and interpersonal skills with a focus on customersatisfaction.
• Technical proficiency and eagerness to learn about e-learning platforms and tools.
• Familiarity with...
product selection' order placement' and resolving any service
• related issues.
• Offer comprehensive information about products' promotions' and company policies.
• Resolve customer complaints professionally' ensuring customersatisfaction.
• Maintain...
professionalism.
• Document interactions and feedback to improve service offerings.
• Collaborate with hospitality partners to ensure customersatisfaction.
• Stay updated on promotions' events' and trends in the tourism sector.
Requirements
• Fluency in Italian...
apartmentHewlett Packard Enterprise Development LPplaceFoggia
provides tangible feedback and proposes changes to sales processes' policies and tools to improve performance and increase customersatisfaction - Provides guidance and mentoring to less-experienced staff members Education and Experience Required...
are addressed promptly and effectively. Your contributions will be crucial to maintaining high levels of customersatisfaction within our services. If you have a passion for helping others and possess excellent communication skills in Italian' we...
and spoken.
• Experience in customer service' preferably in the energy sector or a technical field.
• Strong communication and interpersonal skills with a commitment to customersatisfaction.
• Ability to multitask and manage various customer inquiries...
customersatisfaction.
• Maintain accurate documentation of customer interactions and service requests.
• Collaborate with technical and sales teams to meet customer needs promptly.
• Stay informed about industry trends and new technologies to assist...
statements' and inquiries.
• Provide accurate information about financial products' services' and policies.
• Resolve client complaints and issues with a focus on customersatisfaction.
• Maintain accurate records of customer interactions and feedback...
internal departments such as Sales and Logistics'
• Ensuring On-Time Delivery in line with customer and company targets'
• Driving customersatisfaction and process efficiency.
What we are looking for:
• Proficiency in Italian (C1-C2 level) is mandatory...