Join Our Team! Are you fluent in Italian and searching for a captivating opportunity to work remotely from Greece? At Mercier Consultancy MD' we are excited to welcome a dynamic and enthusiastic Italian Speaking Customer Representative.
This...
up to guarantee customersatisfaction, - Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization, - Collaborate across departments to manage escalations and secondary investigations' ensuring seamless...
customer experience' drive customersatisfaction' and contribute to the company's overall success by ensuring smooth and effective service planning and maintaining high standards of service delivery Key accountabilities: - Planning and dispatching emergency...
this position is responsible for enhancing customersatisfaction' improving product adoption' and fostering long-term relationships with hoteliers and property owners. By leveraging deep product knowledge' strong communication skills' and a problem...
the highest CustomerSatisfaction Survey scores' actively updating customers with status and resolution progress reports. Their happiness is our happiness - Delivery of high-caliber Customer Service on post-sales requests (delivery' warranties' refunds...
satisfaction and building lasting relationships with our valued clientele. Key Responsibilities - Serve as the main communication channel for Italian-speaking customers via phone' email' and chat. - Respond to customer inquiries' provide information on products...
cases to ensure they closed in an efficient and timely manner
• Maintain high customersatisfaction' representing a major brand
• Provide troubleshooting for mobile devices (mobile phones' tablets &, more)
• Assist customers to manage/secure their...
their experience on our platforms. You will be a crucial part of our team' dedicated to ensuring customersatisfaction and enhancing our clients' social media engagement. Responsibilities - Deliver outstanding customer service in Italian through various...
maintaining a stellar customersatisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email...
and preferences.
• Maintaining high customersatisfaction through professional and courteous communication.
Job Requirements:
• Excellent writing and verbal communication skills in Italian and English.
• Strong attention to detail.
• Good technical troubleshooting...
and respond to general service questions.
• Resolve customer complaints and escalate complex issues following documented procedures.
• Maintain high levels of ownership' efficiency' and customersatisfaction in every interaction.
• Receive ongoing training to...
professionally' ensuring client satisfaction.
• Document customer interactions and maintain accurate records within the company systems.
• Work closely with team members to share insights and improve the overall customer service experience.
• Stay updated on new...
and resolutions.
• Escalate cases when necessary and follow up to guarantee customersatisfaction.
• Show empathy and professionalism in every interaction' whether written or verbal.
• Manage high-value customers and support them with a premium experience...
experience. You will contribute significantly to our commitment to outstanding customer service and satisfaction. Responsibilities - Provide high-quality customer service in Italian via phone' email' and chat - Assist customers with product inquiries' order...
Maintain high customersatisfaction - Provide and maintain strong' professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets What you will...
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