Castro & Partners - The Product Management Firm-Bolzano
Collaborare attivamente con il team marketing per ottimizzare il funnel di vendita
• Mantenere elevati standard di professionalità e customersatisfaction
Requisiti fondamentali
• Esperienza consolidata nelle vendite B2C, preferibilmente in settori formativi...
noleggio, servizi); Supportare il Team per il raggiungimento degli obiettivi individuali e di gruppo; Raggiungere e mantenere gli obiettivi di CustomerSatisfaction; Monitorare e predisporre report sulle performance di vendita dei singoli Collaboratori...
the highest CustomerSatisfaction Survey scores' actively updating customers with status and resolution progress reports. Their happiness is our happiness - Delivery of high-caliber Customer Service on post-sales requests (delivery' warranties' refunds...
YOUR RESPONSIBILITIES Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives Design and implement long-term strategies aimed at enhancing customersatisfaction and product quality...
up to guarantee customersatisfaction, - Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization, - Collaborate across departments to manage escalations and secondary investigations' ensuring seamless...
guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally.
Manage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction.
Collaborate with...
satisfaction and operational performance YOUR RESPONSABILITIES Coordinate and manage service campaigns in close collaboration with internal teams and customers Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met...
cases to ensure they closed in an efficient and timely manner
• Maintain high customersatisfaction' representing a major brand
• Provide troubleshooting for mobile devices (mobile phones' tablets &, more)
• Assist customers to manage/secure their...
guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally.
Manage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction.
Collaborate...
satisfaction and building lasting relationships with our valued clientele. Key Responsibilities - Serve as the main communication channel for Italian-speaking customers via phone' email' and chat. - Respond to customer inquiries' provide information on products...
and preferences.
• Maintaining high customersatisfaction through professional and courteous communication.
Job Requirements:
• Excellent writing and verbal communication skills in Italian and English.
• Strong attention to detail.
• Good technical troubleshooting...
their experience on our platforms. You will be a crucial part of our team' dedicated to ensuring customersatisfaction and enhancing our clients' social media engagement. Responsibilities - Deliver outstanding customer service in Italian through various...
and resolutions.
• Escalate cases when necessary and follow up to guarantee customersatisfaction.
• Show empathy and professionalism in every interaction' whether written or verbal.
• Manage high-value customers and support them with a premium experience...
and respond to general service questions.
• Resolve customer complaints and escalate complex issues following documented procedures.
• Maintain high levels of ownership' efficiency' and customersatisfaction in every interaction.
• Receive ongoing training to...
Maintain high customersatisfaction' representing a major brand - Provide and maintain strong' professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as...
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