involves root cause analysis' entailing thorough error reporting' examining customer pain points' and addressing internal issues to enhance overall service quality. Lastly' the team is dedicated to maintaining quality KPIs by consistently monitoring service...
administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes
A day in the life...
Communication Skills
• Have excellent communication skills
• Be fluent in English and Italian.
• Display active listening skills
• Efficient in managing call from a high-volume and fast-paced environment.
Quality and skills
• Interactive' customer service...
ABOUT THE POSITION The Operations team is responsible for setting up and managing the processes to provide merchants and customers with the best payment experience in several installments. Concretely' this means: - Provide customer and merchant...
Redditch' United Kingdom. In this role' you will make an impact in the following ways: - Ensure Timely Order Fulfillment: By managing the entire order life cycle efficiently' you'll help ensure that customer orders are processed' modified' and fulfilled on...
ensure the best possible results for the customer and the company. Identify and suggest opportunities to improve the quality of our service to customers. Main Responsibilities: - Order entry: receive and process customer orders' inform the customer on the...
technology' we strive to deliver high-quality solutions to our clients globally. In this frame' the company is seeking a dynamic Proposal Manager to join its Proposal team part of the Commercial Division and work with a passionate' detail-oriented...