Customer Operations Salewa Internship (M/F) The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv...
digital communication teams. Acting as a Project Manager, the eCommerce Director will lead the company's omnichannel transformation initiative, strategizing, planning, and executing projects that integrate digital and physical customer experiences across...
Customer Operations Export - maternity cover (M/F) The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country...
involves root cause analysis' entailing thorough error reporting' examining customer pain points' and addressing internal issues to enhance overall service quality. Lastly' the team is dedicated to maintaining quality KPIs by consistently monitoring service...
eCommerce Director (M/F) The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt.
As an...
implementing production, productivity, quality, and customer service standards, determining and implementing system improvements. • Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating...
Logistics Internship (M/F) The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt.
As an...
across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality' efficiency &, customer journey improvement. Career growth and personal development We'll give you all the training...
YOUR RESPONSABILITIES Lead the establishment of the structure and team that will drive customer experience Work closely with various departments and customers to set up the right processes, communication, and routines Central point of contact for...
partner' and contribute ideas to enhance internal processes. Growth - Customer acquisition: We are looking for a results-oriented' sales-driven individual with strong commercial acumen' capable not only of effectively managing clients and agents but also...
YOUR RESPONSIBILITIES Developing data architecture strategy, ensure data quality, and promote efficient analytical processes, while assessing automated reporting methods Engage directly with the business teams, understand how business needs across...
envisioned. What you will do in this role As a Customer Care Agent on our team' you will: - Manage multichannel interactions (voice' email' social media' or chat) to ensure a consistent customer experience - Maintain a high-quality service while interacting...
in MS Office (Windows, Excel, WinWord) Customer-oriented mindset, quality awareness, and a diplomatic approach Negotiation and communication skills Excellent knowledge in German, English, and Italian OUR COMMITMENT Innovative work environment...
are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality' efficiency &, customer journey improvement. Career growth and personal development We'll give you all the...
problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Verifies...
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