2023 by Figure Baltic Advisory.
Responsibilities
• Build and maintain relations with internal and external customers
• Together with the team develop and implement solutions to increase customer satisfaction
• Focus on the customer: communicate...
and solve issues with professionalism and empathy.
• Collaborate with colleagues to share feedback and improve service processes.
• Maintain up-to-date records of customer interactions to ensure quality service delivery.
• Participate in training sessions to...
Using our internal mainframe systems to manage orders received during sales campaigns' prices and delivery of goods - Adhering to precision' quality and timing standards to ensure the best quality service - Providing top-qualitycustomer service by...
for every customer interaction
• Document customer feedback and interactions for continuous improvement
• Work collaboratively with colleagues to enhance service quality
• Assist in training and onboarding new team members by sharing your knowledge...
correct solution for their requirements, - Log customer details and problem description in our CRM tool. Escalate cases to the technical support engineers for advanced troubleshooting and resolution, - Take full ownership of all customers issues until...