The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and dedicated Italian Customer Service representative to...
tools' such as CRM &, Order Status Suite with a high quality' efficient and customer centric approach. Your qualifications We embrace our game-changers with open arms' people from diverse backgrounds' who are curious and willing to learn.
Your natural...
in customer service.
Responsibilities
• Provide high-qualitycustomer support in Italian for transportation services via phone' email' and chat.
• Assist customers with inquiries regarding bookings' travel itineraries' and service changes.
• Effectively...
Provide high-qualitycustomer support in Italian through various channels' including phone' email' and chat. - Assist customers with inquiries about e-cigarette products' troubleshooting issues' or providing product recommendations.
- Resolve customer...
envisioned. What you will do in this role As a Customer Care Agent on our team' you will: - Manage multichannel interactions (voice' email' social media' or chat) to ensure a consistent customer experience - Maintain a high-quality service while interacting...
ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality' efficiency &, customer journey improvement. Career growth and personal development...
quality home services while ensuring our workers receive the protection and respect they deserve. What You'll Be Doing This isn't just another internship. As part of our Lugano team' you'll be fully immersed in real projects from day one: Operations...
correct solution for their requirements, - Log customer details and problem description in our CRM tool. Escalate cases to the technical support engineers for advanced troubleshooting and resolution, - Take full ownership of all customers issues until...
day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain...
skills with both confidence and credibility to influence a network of varying degrees of seniority, - Commitment to quality and customer centricity while removing impediments and dependencies that hinder the workflow redesign, - Drive for results...
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