ABOUT THE POSITION The Operations team is responsible for setting up and managing the processes to provide merchants and customers with the best payment experience in several installments. Concretely' this means: - Provide customer and merchant...
Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently' escalating complex cases to the CS Operations Manager when required. - Audit Support and Compliance: Provide support for daily' monthly' and yearly audit checks (e.g...
the deployment of the data
• driven solutions.
• Demonstrating products and occasional customer trainings.
Act as a subject matter expert for complex technical questions and clients' concerns.
• Travel on a regular basis (approximately 35% of the time...