professionalism, and a commitment to resolving issues.
• Operate all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Handle customer dissatisfaction...
customer service.
• Manage email correspondences with travel agents, wedding planners or direct guests.
• Promote, organize and conduct site inspections.
• Coordinate all the departments involved in private events, including taking care of the ODS/BEO...
feedback on quality, service levels and overall satisfaction.
• Participate in the development and implementation of corrective action plans based on review and guest
feedback where required.
• Prepare monthly management reports on customer feedback...
Previous experience in a similar role in luxury hotels is an asset.
• Excellent customer service attitude.
• Team player.
• For Saporium, preferred experience in a fine dining or Michelin Star Restaurant
Details of the offer:
Full time, seasonal...
guests upon their arrival and provide all the necessary information.
• Interact with guests and maintain a positive and professional attitude.
• Coordinate transportation, events, and other accommodations for optimal customer satisfaction...
languages is required.
• Previous experience in a similar role in luxury hotels is an asset.
• Knowledge of food service is mandatory; knowledge of wines is strongly preferred.
• Excellent customer service attitude.
• Attention to details.
• Outstanding...
public areas and assist the room cleanliness process.
• Provide valet services of guests’ cars.
Candidate profile:
• At least two years of experience in a similar role in luxury hotels is an asset.
• Fluent level of English and Italian languages is...
Assist with marinating, cutting and precooking foods.
• Ensure high quality food production, preparation, and presentation.
• Perform cleaning duties and ensure that the work area is properly sanitized.
• Plate food creatively and maximise customer...
least two years of experience in a similar role in luxury hotels is an asset.
• Knowledge of hotel management software is compulsory.
• Knowledge of LQA standards is preferred.
• Excellent customer service attitude.
• Outstanding communication...
guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.
• Answer any questions customers might have about the reservation process.
• Liaise...
care products. Within the estate there are also vineyards, a farm with farmyard animals, cattle, pigs and sheep, and finally an artisanal dairy.
We are seeking a professional and customer-focused Hotel Manager to oversee our hotel operations. In this...
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