For an international scientific company we're looking for a CRM SPECIALIST Main duties:
• Business and processes analysis
• Data loading
• Users and permissions management
• Objects and fields management
• Operativity on customer community
• Forms...
e affidabilità; - Conoscenza di Microsoft Office;
Conoscenze aggiuntive apprezzate
• Laurea in scienze economiche, Marketing e Comunicazione, scienze umanistiche;
• Esperienza nell'utilizzo di strumenti informatizzati di collaborazione come CRM, Microsoft Teams...
dell’italiano e dell’inglese scritto e parlato (o di un’altra seconda lingua); - Dimestichezza con strumenti digitali e CRM.
Dettagli offerta di lavoro
• Contratto di collaborazione con partita IVA;
• Sistema di remunerazione interamente basato su provvigioni...
professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions' resolutions' and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group's...
smartphones,
• Handle customer service inquiries with a high degree of empathy and customer orientation,
• Support customers in using and managing the insulin pump effectively,
• Document and track customer inquiries in the SAP CRM system,
• Escalate...
external customers while following department guidelines,
• Accept and process transactions in SAP/CRM,
• Process customer confirmations and investigate shipment status,
• Interface with other departments to resolve problems related to order to cash cycle...
cancellation' cash collection and debt mediation.. - You will be using Salesforce as CRM' Tableu for information and Teleroute platform. We do have a match if you bring the following: - Over 1 year experience working in sales or customer service is ideal...
Fluency in Italian
• Very good written and oral communication skills in English
• Exceptional communication &, soft skills' as well as problem-solving skills
• Computer knowledge/tech savviness' experience with CRM tools preferred
• Ability to work...
technical understanding of SAP for Order Processing
• Experience with CRM tools (e.g.' Salesforce' Zendesk) will be a plus
• Basic fluency/proficiency in English and proficient or native in Italian
• Good communication &, interpersonal skills
• Strong MS...
le programme de fidélité Le Club Barrière Créer un plan CRM efficace : recrutement, création de trafic, cross-sell et up-sell Assurer un contact régulier avec les équipes par une présence terrain et une communication fluide. Mettre en place des processus...
skills to understand and address customer needs.
• Use Salesforce CRM' Zendesk and other software tools.
• Provide support to the colleagues in your team for quick customer resolution.
Fill in when needed for other in-life teams and colleagues.
• Work as...
related inquiries and complaints in a case-closed manner by phone' email' or chat. - Support customer in case of truck breakdowns (flat tire' engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer' vehicle...