related inquiries and complaints in a case-closed manner by phone' email' or chat. - Support customer in case of truck breakdowns (flat tire' engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer' vehicle...
unresolved issues to higher
• level support or management when necessary,
• Collaborate closely with local 2nd Level Support and other departments to resolve customer issues,
• Perform general customer service tasks' such as maintaining the customer database...