supervising the daily operations of the restaurant, ensuring an efficient, well-coordinated service that meets Mangia’s quality standards. They will coordinate the dining room staff, support management, and intervene directly in customer relations when...
forecasts.
• Grow and manage a portfolio of customers across Southern Europe and export markets.
• Lead contract negotiations, manage pricing targets, and close deals.
• Ensure customer satisfaction and resolve complaints promptly.
• Provide market insights...
supervising the daily operations of the restaurant, ensuring an efficient, well-coordinated service that meets Mangia’s quality standards. They will coordinate the dining room staff, support management, and intervene directly in customer relations when...
Breakfast team to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.* The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints...
operations of the new bar at Villa Timeo, bringing its unique concept to life. You will manage staff, maintain inventory, and uphold the highest standards of service and mixology across your domain. If you possess a proven track record in bar management...
visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for Guests, clients, and group contacts.* Describe and ensure quality of all food items, ingredients, and preparation methods...
operations of the Front Desk, including check-in, check-out, and guest services.
• Training, mentoring, and motivating the Front Desk Agents and operational team.
• Assisting with staff scheduling and performance management.
• Handling escalated guest...
apartmentVilla rosa dei ventiplaceCinisilanguagesubito.itevent_available
We are looking for Night Auditor and Senior Receptionists for winter season 2025/26 e season 2026
Main Responsibilities
o Check in guests, answer phones and manage reservations
o Respond to guest complaints, requests and emergencies
o Process...
customers and ensure all activities are in alignment with BU/ market needs - Deliver wide spectrum of customer service activities (e.g.' order management' billing' return handling)' in SAP and/or other ERP system - Deliver all orders as executable to...
all VIP arrival, in-house, and departure protocols.
• Managing the daily operations of the Guest Relations desk and hotel lobby presence.
• Analysing guest feedback and proactively addressing any service gaps.
• Resolving complex guest complaints...
determine need for repairs or replacement of furniture and/ or equipment- Investigate and address complaints regarding poor housekeeping service- Maintain an inventory of cleaning supplies- Monitor and replenish cleaning products stock- Motivate team members...
restaurant operations, from guest relations and team management to maintaining the highest standards of service and ambiance. If you are a visionary leader, an exceptional host, and a master of refined service, this is your moment.
Primary Responsibilities...
inquiries related to logistics services' shipment tracking' and delivery schedules via phone' email' and chat in Italian. - Assist customers with service requests' pricing inquiries' and contract management. - Resolve customer complaints and issues...
customer complaints' provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions' process customer accounts' and file documents - Follow communication procedures' guidelines...
and bus related inquiries and complaints in a case-closed manner by phone' email' or chat. - Support customer in case of truck breakdowns (flat tire' engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer...