actions.
Customer Management and Inspections:
• Participate in periodic meetings with customers and provide quality-related support via email.
• Inform customers of deviation events and complaints, ensuring closure of records in Trackwise.
• Draft...
and ongoing success of our upcoming private members clubs in Milan. This role will involve overseeing all aspects of the club’s operations, from exceptional membership to staff management and business development. You will be the face of the club, creating...
batch record review, investigation, and CAPA management generated by deviations and market complaints. You will also be responsible for managing department performance through critical metrics and continuous improvement processes.
The Quality Operation...
Location:Via Filippo Sassetti, 32/2, 20124 Milano MI
Job Responsibilities
• Order Management: Responsible for the full process tracking from customer order placement to payment collection, including order reception, registration, allocation...
focus.
• Process orders and handle customers' inquiries via incoming calls (and other channels' when applicable).
• Resolve customer complaints' issues' and inquiries efficiently while maintaining high service standards.
• Conduct outbound calls to...
service expectations and managing complaints at a first level
• Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service
• Organize and communicate informations for the daily meeting for other...
customers
• Resolve customer complaints and support decisions made by sales advisers
Operations
• Ensure the maintenance, presentation and organisation of the shop
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff...
Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.
RESPONSIBILITIES
• Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to...