a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.
Director, Key Account Management – IQVIA Clinical Technology
IQVIA Technologies helps life sciences...
in compliance with the planned times and safety standards, control of the relevant deviations with management of formal and substantial complaints;
REQUIREMENTS
• Degree in Management Engineering, Economics or any other related degree
• Excellent interpersonal...
and ongoing success of our upcoming private members clubs in Milan. This role will involve overseeing all aspects of the club’s operations, from exceptional membership to staff management and business development. You will be the face of the club, creating...
in compliance with the planned times and safety standards, control of the relevant deviations with management of formal and substantial complaints;
REQUIREMENTS
• Degree in Management Engineering, Economics or any other related degree
• Excellent interpersonal...
and analyze quality performance indicators (KPIs) and prepare reports for management.
• Collaborate with other departments to ensure quality objectives are met
• Handle customer complaints and feedback, ensuring corrective actions are implemented.
• Promote...
Location:Via Filippo Sassetti, 32/2, 20124 Milano MI
Job Responsibilities
• Order Management: Responsible for the full process tracking from customer order placement to payment collection, including order reception, registration, allocation...
analysis for VOC management
• Complaints/reviews management
Required skills:
• Strong analytical and data-driven approach
• from 1 to 3 years' experience in the analysis of data
• A positive thinking/outlook, driven, results orientated individual with...
in compliance with the planned times and safety standards, control of the relevant deviations with management of formal and substantial complaints;
REQUIREMENTS
• Degree in Management Engineering, Economics or any other related degree
• Excellent interpersonal...
all customers received by telephone.
2. Handle customer complaints and perform investigations.
3. Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager.
4. Issue required credit notes for returns...
in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned accounts.
• Participate in proactive team efforts to achieve departmental and company goals.
• Building of airlines relationships...
release through the Quality procedures and tools provided (e.g. JAMA).
2. Support for customer service colleagues.
3. Customer support.
4. Support for the management of audits and complaints.
5. Support for the creation of internal documentation.
6. ..
improvement initiatives. And defining and optimizing the business processes in order to do this.Responsibilities:Effectively and professionally manage customer queries (questions, concerns, complaints, requests, and feedback) via call, chat, e-mail, reviews...
provide sales leadership in the Europe Region, develop, guide and support sales team, track and report key metrics
Responsibilities Key Account Manager
• analyses with the management the profitability status of the products and identifies the best...
in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned accounts.
• Participate in proactive team efforts to achieve departmental and company goals.
• Building of airlines relationships...
service expectations and managing complaints at a first level
• Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service
• Organize and communicate informations for the daily meeting for other...