complaints, concerns or special requests for Guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed...
by attracting, recruiting, training and appraising talented personnel; - Establish targets, KPI’s, schedules, policies and procedures; - Maintaining positive customer relationships, processing complaints, and responding to customer needs...
accommodating special requests whenever possible; resolve customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, inhouse events, directions, etc. Respond to all guest requests in an...
speaking customers' providing assistance with product inquiries' order management' and troubleshooting technical issues. Your fluency in Italian and your dedication to customer satisfaction will help create positive client interactions and foster strong...
and exclusive concierge bookings.
Reporting to the General Manager, the ideal candidate has experience working in Italy, ideally in a resort, and will have a wealth of experience in luxury operations management, with excellent knowledge of the Front Office...
accurate records of customer interactions in Service Cloud.
• Follow communication procedures' guidelines and policies
• Take the extra mile to engage customers
• Ensure that complaints are escalated immediately and corrective actions are implemented...
a Four Seasons world of timeless beauty.
About the role
Reporting to the Front of the House Manager you will be responsible for supporting the departmental management in leading the operations of the Front Desk. Responsibilities include ensuring that Four...
queries related to products' orders' and general company information with professionalism and clarity. - Effectively manage and resolve customer complaints to enhance the overall customer experience. - Maintain accurate records of customer interactions...
accurate records of customer interactions in Service Cloud.
• Follow communication procedures' guidelines and policies
• Take the extra mile to engage customers
• Ensure that complaints are escalated immediately and corrective actions are implemented...
customers with inquiries about products' services' and orders in an informed and friendly manner. - Identify customer needs and recommend appropriate jewelry pieces to enhance the shopping experience. - Efficiently handle and resolve customer complaints...
and chat.
• Respond to inquiries regarding products' order statuses' and company policies with accuracy and professionalism.
• Efficiently resolve customer issues and complaints to enhance satisfaction.
• Document customer interactions and ensure accurate...
different kind of complaints with care and cleverness' insuring a 5* service' and gathering feedback on our performances. - Agent management: Provide our cleaning agents with the support they need in their daily routine by answering their questions...
all development activities' from finding creative solutions to generating demand as well as ensuring we keep our pipeline of cleaning agents ready. Operations Management: - Customer Experience: Ensure our B2C' B2B services run smoothly' delivering top-tier...
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