products and services via phone' email' and chat in Italian. - Provide accurate information about product features' benefits' and troubleshooting techniques. - Assist customers with account management' subscription questions' and technical issues related to...
and instructional design is a plus
Background in Hospitality & Tourism strongly preferred
Experience in English teaching within multicultural environments
Strong facilitation, communication and stakeholder management skills
Proficiency with MS Office (Word...
tailored solutions' ensuring a frictionless experience across all touchpoints. Issue Resolution &, Complaint Management - Investigate and resolve customer issues efficiently' escalating complex cases to second-line support or technical teams when...
supervising workload during shifts; perform Duty Manager duties and other duties requested by management.
• Guest Experience: ensure guests receive prompt, professional attention and personal recognition throughout their stay. Handle guest complaints...
equipmentInvestigate and address complaints regarding poor housekeeping serviceIssue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levelsMaintain an inventory of cleaning suppliesMonitor and replenish cleaning...
equipmentInvestigate and address complaints regarding poor housekeeping serviceIssue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levelsMaintain an inventory of cleaning suppliesMonitor and replenish cleaning...