or sales, preferably in logistics. Responsibilities include providing consulting, managing complaints, and collaborating with project management. The role offers flexible working hours, training, meal vouchers, and a thorough onboarding program.
#J...
inquiries related to food delivery orders' account management' and payment issues via phone' email' and chat in Italian. - Provide clear and detailed information about menu selections' pricing' and promotions. - Assist customers with troubleshooting delivery...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Processing product returns and replacements;
• Collection and management of any complaints and claims...
products' orders' and services through phone' email' and live chat in Italian.
• Assist customers with account management' order placement' and payment issues.
• Resolve complaints and provide solutions to ensure a positive customer experience.
• Document...
of any complaints and claims; - Management reported problems and shared them with the various company departments
Skills & qualifications
• Native-level proficiency of French and German is required, both spoken and written
• Professional proficiency...
Handle customer inquiries related to financial products' services' and account management via phone' email' and chat in Italian. - Provide clear and accurate information to customers regarding account setups' transactions' and financial services.
- Assist...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...
product features' usage' and troubleshooting. - Assist customers with account management' including registration' updates' and troubleshooting technical issues. - Resolve customer complaints and concerns efficiently while maintaining a high level of...
in resolving any service
• related issues or complaints efficiently.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with team members to deliver a seamless customer experience and support business...
email' and chat in Italian.
• Provide detailed information about services' plans' and troubleshooting procedures.
• Assist customers with account management' bill inquiries' and service changes.
• Resolve customer complaints and issues efficiently to...
issues and provide step
-by-step guidance in optimizing their smart home systems.
• Resolve customer complaints and inquiries promptly' ensuring an exceptional customer experience.
• Document all customer interactions accurately in the CRM system for...
throughout.
• Resolve customer complaints and technical issues promptly to maintain high levels of satisfaction.
• Document all customer interactions and technical solutions in the CRM system for future reference.
• Work closely with the IT department to...
Responsibilities
• Handle customer inquiries related to e-commerce products' services' and order management via phone' email' and live chat in Italian.
• Assist customers with account creation' order placement' returns' and tracking of shipments.
• Resolve customer...
management via phone' email' and chat in Italian.
• Provide detailed information about energy plans' pricing options' and sustainability initiatives.
• Assist customers with account setup' service modifications' and troubleshooting issues.
• Resolve customer...
speeded up Tasks within the Order &, Delivery management process - Unblock the EDI orders' in EDI workflow and solve the problems to be able to create the sales order. - Review and unblock the orders for delivery. Delivery issues/delay management...
bakeca.it -
Lavoro Complaints Management a Vicenza – Offerte simili: