or sales, preferably in logistics. Responsibilities include providing consulting, managing complaints, and collaborating with project management. The role offers flexible working hours, training, meal vouchers, and a thorough onboarding program.
#J...
equipmentInvestigate and address complaints regarding poor housekeeping serviceIssue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levelsMaintain an inventory of cleaning suppliesMonitor and replenish cleaning...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Processing product returns and replacements;
• Collection and management of any complaints and claims...
email' and chat in Italian.
• Provide detailed information about services' plans' and troubleshooting procedures.
• Assist customers with account management' bill inquiries' and service changes.
• Resolve customer complaints and issues efficiently to...
of any complaints and claims; - Management reported problems and shared them with the various company departments
Skills & qualifications
• Native-level proficiency of French and German is required, both spoken and written
• Professional proficiency...
Responsibilities
• Handle customer inquiries related to e-commerce products' services' and order management via phone' email' and live chat in Italian.
• Assist customers with account creation' order placement' returns' and tracking of shipments.
• Resolve customer...
warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints...
be supporting Italian market
• Act as a primary point of contact for our clients and commercial teams
• Big part of your day will be order management- receiving' monitoring' and processing customer orders in ERP.
• You will also handle complaints or...
issues and provide step
-by-step guidance in optimizing their smart home systems.
• Resolve customer complaints and inquiries promptly' ensuring an exceptional customer experience.
• Document all customer interactions accurately in the CRM system for...
inquiries regarding telecom products' services' and account management via phone' email' and live chat in Italian. - Provide detailed information about plans' pricing' and technical troubleshooting. - Assist customers with billing inquiries' account changes...
tailored solutions' ensuring a frictionless experience across all touchpoints. Issue Resolution &, Complaint Management - Investigate and resolve customer issues efficiently' escalating complex cases to second-line support or technical teams when...
complaints and issues to ensure a high level of service satisfaction. - Document all customer interactions accurately in the CRM system to maintain comprehensive records. - Collaborate with the logistics team to ensure timely and effective service delivery...
speeded up Tasks within the Order &, Delivery management process - Unblock the EDI orders' in EDI workflow and solve the problems to be able to create the sales order. - Review and unblock the orders for delivery. Delivery issues/delay management...
management via phone' email' and chat in Italian.
• Provide detailed information about energy plans' pricing options' and sustainability initiatives.
• Assist customers with account setup' service modifications' and troubleshooting issues.
• Resolve customer...
Lavoro Complaints Management a Vicenza – Offerte simili: