hotel.
• Agree and implement actions to make improvements to customer service.
• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
• Make sure all customer requests...
unresolved issues to higher
• level support or management when necessary,
• Collaborate closely with local 2nd Level Support and other departments to resolve customer issues,
• Perform general customer service tasks' such as maintaining the customer database...
room and purchasing).
CORE WORK ACTIVITIES
Leading Kitchen Operations for Property:
• Leads kitchen management team.
• Provides direction for all day-to-day operations.
• Understands employee positions well enough to perform duties in employees...
related inquiries and complaints in a case-closed manner by phone' email' or chat. - Support customer in case of truck breakdowns (flat tire' engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer' vehicle...