maintaining exceptional guest relations.
Key Responsibilities
Divisional Management & Service Excellence
• Daily management and supervision of the entire Rooms Division, including Front Desk,
Housekeeping, Concierge, and Guest Relations.
• Monitoring...
followed and promote a positive and motivating work environment for the team.Address guest needs and resolve any issues or complaints promptly and effectively.Collaborate with the management team to plan and implement strategies for service improvement...
forecasts.Grow and manage a portfolio of customers across Southern Europe and export markets.Lead contract negotiations, manage pricing targets, and close deals.Ensure customer satisfaction and resolve complaints promptly.Provide market insights and competitor...
procedures are followed and promote a positive and motivating work environment for the team.
• Address guest needs and resolve any issues or complaints promptly and effectively.
• Collaborate with the management team to plan and implement strategies for...
and professionalism.
• Guarantee compliance with health, safety, and operational standards.
Guest Experience & Relations
• Ensure all services meet the brand's standards of quality and consistency.
• Handle guest feedback and complaints with tact, empathy...
legal regulations
Monitor guest feedback, concerns or complaints and respond with creative and charming solutions to ensure guests feel at home and want to revisit
Qualifications
Completed professional training in the hotel industry and/or a degree...
a return on investment to the owner and company.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest...
and professionalism.
• Guarantee compliance with health, safety, and operational standards.
Guest Experience & Relations
• Ensure all services meet the brand’s standards of quality and consistency.
• Handle guest feedback and complaints with tact, empathy...
and professionalism.
Guarantee compliance with health, safety, and operational standards.
Guest Experience & Relations
Ensure all services meet the brand's standards of quality and consistency.
Handle guest feedback and complaints with tact, empathy...
PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality...
e collaborativo tra il personale e la direzione..
Responsabilità di guidare il tuo turno in collaborazione con il Front Office Manager.
Assiste il management nella formazione, valutazione, consulenza, motivazione e coaching dei dipendenti al fine di dare il meglio...
a return on investment to the owner and company.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest...