maintaining exceptional guest relations.
Key Responsibilities
Divisional Management & Service Excellence
• Daily management and supervision of the entire Rooms Division, including Front Desk,
Housekeeping, Concierge, and Guest Relations.
• Monitoring...
maintaining exceptional guest relations.
Key Responsibilities
Divisional Management & Service Excellence
• Daily management and supervision of the entire Rooms Division, including Front Desk,
Housekeeping, Concierge, and Guest Relations.
• Monitoring...
procedures are followed and promote a positive and motivating work environment for the team.
• Address guest needs and resolve any issues or complaints promptly and effectively.
• Collaborate with the management team to plan and implement strategies for...
implements the envisaged first-level actions, consequently informing the front office; proposes second-level actions; in collaboration with third-parties customer care manages complaints and reports from the customers for any damages and disservices...
procedures are followed and promote a positive and motivating work environment for the team.
• Address guest needs and resolve any issues or complaints promptly and effectively.
• Collaborate with the management team to plan and implement strategies for...
and professionalism.
• Guarantee compliance with health, safety, and operational standards.
Guest Experience & Relations
• Ensure all services meet the brand's standards of quality and consistency.
• Handle guest feedback and complaints with tact, empathy...
Key ResponsibilitiesGuest Service &, OperationsWelcome guests warmly and ensure a smooth check-in and check-out process.Handle guest enquiries, complaints, and special requests professionally and promptly.Provide accurate information about hotel...
a return on investment to the owner and company.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest...
and professionalism.
Guarantee compliance with health, safety, and operational standards.
Guest Experience & Relations
Ensure all services meet the brand's standards of quality and consistency.
Handle guest feedback and complaints with tact, empathy...
a return on investment to the owner and company.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest...
/October 2026.
As part of the Front Office team, you will coordinate daily reception and concierge operations, supervise staff, and support management in ensuring smooth operations in line with the standards of excellence of Relais & Châteaux and Borgo...
and professionalism.
• Guarantee compliance with health, safety, and operational standards.
Guest Experience & Relations
• Ensure all services meet the brand’s standards of quality and consistency.
• Handle guest feedback and complaints with tact, empathy...