operational management of the restaurant.
He/she will be responsible for the quality of the food and wine experience, guest satisfaction, and the optimization of the team's performance, working closely with their superior to consolidate the restaurant's...
events.
• Manage phone and online bookings through the hotel's management software.
• Keep arrival and departure records updated.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with...
courtesy, and attention.
• Handle check-in and check-out procedures promptly and accurately.
• Provide detailed information about hotel services, the city, and local events.
• Manage phone and online bookings through the hotel’s management software.
• Keep...
Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special...
ensuring accuracy, efficiency, and compliance with GDPR and company policies.
• Handle complex guest inquiries and resolve escalated complaints with diplomacy and tact to maintain guest satisfaction and loyalty.
• Develop and implement procedures to...
of efficiency. The selected individual will make every effort to meet guests’ needs, and will ensure that all comments, requests and complaints are actioned promptly. Key Responsibilities and Tasks:Answering incoming and outgoing calls in a timely...
courtesy, and attention.Handle check-in and check-out procedures promptly and accurately.Provide detailed information about hotel services, the city, and local events.Manage phone and online bookings through the hotel’s management software.Keep arrival...
of efficiency. The selected individual will make every effort to meet guests’ needs, and will ensure that all comments, requests and complaints are actioned promptly. Key Responsibilities and Tasks:Answering incoming and outgoing calls in a timely...
Job Title: Hospital Manager
R-210663
Reports to: Regional Operations Director
Location: Tuscany
Employment Type: Full-time
Position Summary
The Hospital Manager is responsible for the overall leadership, management, and performance of the...
Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special...
Hitachi Vantara Corporation-Firenze, 18 km da Prato
Lead the management of anomalies, non‑conformities, and customer complaints, ensuring thorough investigations, root cause analyses, and effective implementation of corrective and preventive actions (CAPA). Exercise the Right of Alert and Veto for...
and bus related inquiries and complaints in a case-closed manner by phone' email' or chat. - Support customer in case of truck breakdowns (flat tire' engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer...
Melia Hotels International S.A.(Meliá)-Carmignano, 10 km da Prato
outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other...
charge our hosts to do so in the event of guest complaints. * Responsible for inspecting selected villas, public areas and heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated...
documents for respective regions - Keep up to date with Standard Operating Procedures to ensure order and enquiry handling compliance - Log any compliance-based enquiries in the Quality system as per SOP (excursion of stock' complaints' non-conformances etc...
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