customer service desk and media services in accordance with company guidelines, policies, and procedures. This role will satisfactorily resolve customer concerns or escalate them to the appropriate level of management.
Primary Responsibilities...
related inquiries and complaints in a case-closed manner by phone' email' or chat. - Support customer in case of truck breakdowns (flat tire' engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer' vehicle...
customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to the appropriate level of management.
Primary Responsibilities...
unresolved issues to higher
• level support or management when necessary,
• Collaborate closely with local 2nd Level Support and other departments to resolve customer issues,
• Perform general customer service tasks' such as maintaining the customer database...
General Responsibilities
• Answering a heavy volume of customer calls, interpreting a customer need and scheduling service appointments within our field management software.
• Build effective relationships and trust with current and potential customers by...
Compensation Type
Yearly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York...
and activities across the Rooms Division, ensuring standards are met and guest needs are fulfilled. Conduct regular inspections.
8. Resolve guest complaints with professionalism, handling issues in person, by phone, or in writing, and accommodating special...
established Four Seasons’ cultural and core standards are met.
3. Engage with guests daily; build rapport, recognize by name, acknowledge special occasions and manage special requests, concerns and complaints.
4. Manage Cabana Program for the hotel to ensure...
decision makers in order to facilitate future sales.
• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing...
complaints, concerns or special requests for guests, clients, and group contacts.
4. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed...