Celltrion Healthcare Co., Ltd.-Milano, 15 km da Monza
Supervise business correspondence and complaints from our wholesales, private and public hospitals via email and phone.
3. Provide support to salespeople’s business and office based colleagues from the sales department.
4. 360° management for Customer...
and social media engagement.
• Handle customer complaints and ensure an excellent customer experience.
• Ensure adherence to health, safety, and PPE standards in the kitchen.
Education and Training:
• University degree and/or higher in Tourism; Culinary...
initiatives in the region:
7. Support introduction and maintenance of QualiCura in clinics
8. APSIS: introduction & follow-up
9. Quality initiatives (e.g., quality improvement in strategic areas like lab, nutrition)
10. Master data management for the region
11. ..
through the Quality procedures and tools provided (e.g. JAMA).
• Support for customer service colleagues.
• Customer support.
• Support for the management of audits and complaints.
• Support for the creation of internal documentation.
• In a second phase...
Major Accountabilities
• Create / update Quality Management System (QMS) documentation in accordance with Abbott procedures and applicable regulations, ISO/IEC standards and FDA guidelines.
• Participate, as Quality representative, in medical...
emails, and phone calls. Ensure professional, accurate, and timely responses to customer inquiries. Manage the acquisition and processing of customer orders and requests. Handle and resolve complaints. Document and record customer management information...
Description
For our Business Unit Grid Integration (eMobility segment) based in Milano (MI), we are looking for a candidate who will support the development of the internal Customer Complaint & Non-Conformity Management tool.
Your responsibilities...
Provide professional, accurate, and timely responses to customer inquiries. Manage the acquisition and processing of customer orders and requests. Address and resolve complaints. Document and record customer management information in the dedicated system...
complaints
• Perform Customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Director)
• Collect timely and compliant cost input from external and internal suppliers
• Contribute to continuous...
performance, POD, complaints) Contribute to the efficiency of Logistics Transport operations related to Contract, Fleet and Drivers management. Provide support for the development and maintenance of the logistics tools necessary to manage daily operations...
speaking customers' providing assistance with product inquiries' order management' and troubleshooting technical issues. Your fluency in Italian and your dedication to customer satisfaction will help create positive client interactions and foster strong...
complaints to a satisfactory conclusion.
• Ensure compliance with company policies and relevant legal or regulatory requirements.
• Effectively dealing with customer account queries/complaints, including liaising with other departments, to ensure they are...
compliance with specifications
• Investigate and identify root causes of process deviations
• Manage customer complaints and identify appropriate corrective and preventive actions
• Support in the preparation and management of customer and regulatory audits...
After product launch, you will support the Delivery organization being responsible for the quality aspects of products customizations, installations, and servicing activities.
You will also contribute to the Quality Management System documentation...
queries related to products' orders' and general company information with professionalism and clarity. - Effectively manage and resolve customer complaints to enhance the overall customer experience. - Maintain accurate records of customer interactions...
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