File documentation.
• Reports technical complaints/adverse events/special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable).
Key performance indicators:
• Timely, efficient...
in supplier qualification
• Trending and analysis of KPI/KQI
• Support sample planning and sampling execution
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of...
all development activities' from finding creative solutions to generating demand as well as ensuring we keep our pipeline of cleaning agents ready. Operations Management: - Customer Experience: Ensure our B2C' B2B services run smoothly' delivering top-tier...
About the Role
Major accountabilities:
• Sample storage and management
• Analytical testing/documentation of drug product / finished product / complaints / stability / packaging material samples to Gx P standards Stability
• Testing/Sample storage...
accurate records of customer interactions in Service Cloud.
• Follow communication procedures' guidelines and policies
• Take the extra mile to engage customers
• Ensure that complaints are escalated immediately and corrective actions are implemented...
/declarations in the ERP system.
About the Role
Major accountabilities:
• Shift Lead I
• Represent production management to the team members and promote Novartis values within the team
• Line responsibility and shift walkthrough
• Engage and motivate the team...
customers with inquiries about products' services' and orders in an informed and friendly manner. - Identify customer needs and recommend appropriate jewelry pieces to enhance the shopping experience. - Efficiently handle and resolve customer complaints...
accurate records of customer interactions in Service Cloud.
• Follow communication procedures' guidelines and policies
• Take the extra mile to engage customers
• Ensure that complaints are escalated immediately and corrective actions are implemented...
queries related to products' orders' and general company information with professionalism and clarity. - Effectively manage and resolve customer complaints to enhance the overall customer experience. - Maintain accurate records of customer interactions...
Provide exceptional customer support in Italian across various channels' including phone' email' and chat' focusing on banking-related inquiries. - Assist customers in understanding banking products and services' guiding them through account management...
and chat.
• Respond to inquiries regarding products' order statuses' and company policies with accuracy and professionalism.
• Efficiently resolve customer issues and complaints to enhance satisfaction.
• Document customer interactions and ensure accurate...
speaking customers' providing assistance with product inquiries' order management' and troubleshooting technical issues. Your fluency in Italian and your dedication to customer satisfaction will help create positive client interactions and foster strong...
different kind of complaints with care and cleverness' insuring a 5* service' and gathering feedback on our performances. - Agent management: Provide our cleaning agents with the support they need in their daily routine by answering their questions...
resolutions to deliver excellent service. Summarize the Q&, A and log in to the knowledge management tool. - Promptly escalate critical/ high-risk cases to the appropriate authority. - Coordinate with other teams/ departments to resolve customer issues...
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