level of trust between you and the customer
• Help clients navigate and understand our student portal
• Manage complaints and liaise with management for escalations
• Proceed with extensions and check availability for summer camps and adult schools if...
unresolved issues to higher
• level support or management when necessary,
• Collaborate closely with local 2nd Level Support and other departments to resolve customer issues,
• Perform general customer service tasks' such as maintaining the customer database...