Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. As a Customer Support Analyst in a Fintech Account with Danish, Norwegian, Finnish, OR Swedish &, English you will be a part of a great team...
a protected category (L.68/99)
• An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory);
• An experience and/or excellent...
expect to support multiple accounts and multiple products' promoting retention' loyalty' and account growth. Driving exceptional outcomes with purpose-built solutions. Tek Experts is a tech services and support company focused on delivering specialized...
customer service and have an interest in the banking industry. As the primary contact for our Italian-speaking clients' you will assist with inquiries related to banking services' help resolve account-related issues' and provide comprehensive support on...
Owners through the fostering and development of relationships with these individuals and businesses. Resposabilities: - Develop and create new sales opportunities through the process of customer prospecting' lead follow-up' interest development' closure...
Assist customers in Italian via multiple communication channels' including phone' email' and chat' responding to banking-related inquiries. - Guide users through account management' transaction processes' and resolving any issues they may encounter...
with a wide range of inquiries' including account issues' product information' and service requests. - Effectively resolve customer complaints and issues in a timely manner' ensuring customer satisfaction. - Document customer interactions accurately...
experience is seamless and satisfying. Responsibilities - Engage with customers in Italian through multiple channels' including phone' email' and chat' addressing inquiries related to banking products and services. - Assist clients with account management...
financial products' account management' and service inquiries.
• Resolve customer issues and complaints efficiently while ensuring a positive experience.
• Document all customer interactions accurately and maintain thorough records.
• Coordinate with...
their inquiries related to financial services and products. - Assist customers with account management' transactions' and product information while ensuring compliance with relevant regulations. - Effectively resolve customer issues and complaints...
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