Key Account Manager
Who we are
At OPENLANE, we make wholesale easy so our customers can be more successful. We're a technology company, building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use.And we're an innovative company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.
Our Values- Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
- Relentless Curiosity: We seek to understand and improve our customers' experience.
- Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
- Fearless Ownership: We deliver what we promise and learn along the way.
We are looking for a dynamic Key Account Manager to drive business growth by acquiring new high-value customers and nurturing existing relationships. In this role, you will focus on onboarding, maintaining long-term customer loyalty, and exceeding sales targets while delivering exceptional customer service.
Your role and responsibilities:
- Onboard, nurture, and win back lost customers.
- Acquire new customers in the higher segment (car traders, dealers, fleet owners).
- Build and maintain long-term customer relationships to increase loyalty and upsell opportunities.
- Conduct regular follow-up meetings with existing customers and track business progress.
- Ensure high-quality standards and operational excellence in customer service.
- Achieve and exceed individual and team sales targets.
- Report on territory market information and customer activities.
- Prospect new leads, focusing on high-value clients in your region.
- Visit prospects, analyze needs, negotiate, and close deals.
- Manage CRM (Salesforce) to track prospects and customer interactions.
Requirements
Who are you?- You are fluent in Italian and English (our company language).
- You have a proven track record in sales within the automotive industry, or a strong passion for cars paired with a commercial mindset.
- You like to take initiative, you are energized by sales, you are result-driven.
- You are punctual with good administrative skills.
- You are skilled at independently organizing and prioritizing tasks, effectively managing your time and workload.
- Knowledge of Salesforce is a plus.
- Territory: North of Italy (Lombardia, Veneto, Piemonte, Valle D’Aosta, Trentino Alto Adige, Liguria, North of Emilia Romagna).
Benefits
What's in it for you?
OPENLANE Europe can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as:
- Yearly bonus plan.
- Competitive salary and performance-based bonus.
- Opportunity to work in a highly dynamic, international and innovative environment.
- Hybrid working and flexible hours.
- Comprehensive benefits package depending on the country of employment.
- Can you fulfill this vital function within our online auction platform?
- Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?
Then GO FOR IT and bring your career to the next level!
Send us your CV and motivation letter and become part of the OPENLANE family!
OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.