Spa Service Agent
Armani Hotel Milano Milano Full-time
Armani Hotel Milan is looking for a Spa Service Agent at Armani/SPA. We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.
MAIN RESPONSIBILITIES- Ensure guest experience exceed expectations.
- Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues’ health and safety at all times..
- Promote the sale of SPA Services and beauty products in conjunction with beauty treatments.
- Assist in the sales of accessories and cross related services and activities in the SPA.
- Responsibility for all payments made for beauty therapy treatments/products.
- Dealing with clients requests & needs efficiently and effectively.
- Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations.
- Take appropriate action to resolve guest complaints as per SPA regulations.
- Take responsibility for stock control ensuring optimum stock levels at all times containing costs.
- Take responsibility for SPA bookings and accounting systems..
- Take responsibility for opening and closing the SPA.
- Take responsibility for cashing up.
- Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up.
- Keep accurate records of suppliers and external maintenance companies visits.
- Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments.
- Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.
- Contact SPA Manager regarding guests medical conditions, health needs or when taking medication.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager. QUALIFICATIONS AND EXPERTISE
- Reading, writing and oral proficiency in English and Italian
- Previous experience in similar or related positions
- Excellent communication and organization skills
- Able to work calmly & confidently under pressure
Applicants must hold legal authorization to work in Italy at the time of application.
We look forward to receiving your application!
Cosmo Hotel spaMilano
Palazzo Parigi Hotel & Grand SPA, Struttura 5 stelle Lusso nel cuore di Milano, è alla ricerca di una figura di Guest Service Agent da inserire all’interno del proprio staff.
La figura ricercata si occuperà delle seguenti attività: Gestione...
Milano
di una prestigiosa catena Alberghiera Internazionale e sarà inserito in una delle strutture 4* del gruppo che si posiziona sulla città di Milano come una delle principali strutture composte da diverse sale meeting e servizi come quello F&B e Spa rivolti...
OrientaMilano
Orienta Spa- Società Benefit, filiale di Firenze ricerca per società Italiana che opera nel settore dello student housing
un/una FRONT OFFICE AGENT da inserire nella struttura di MILANO - BICOCCA
La figura farà parte del Team del Front Office...