Senior Travel Advisor - Sales Department

Our team is growing! We are looking for a full-time, motivated Italy Travel Sales Specialist who lives in or near Florence, Italy where our offices are. Please DO NOT submit your CV if you do not meet the following must-have requirements:

• This is an in person role, not remote working.
• You speak English at a native or similar level (C1 or C2).
• You speak Italian fluently (Not less than C1).
• You have at least 3 years of experience in online and offline travel sales with proven Kpi record. Experience in luxury travel or tourism (especially in wine & food experiences) is a plus.
• You have excellent precision, organizational skills, and enjoy working in a timely and efficient manner.
• You know Italy very well.

Please DO NOT email or call directly: use only email as provided in application process.

• Develop a deep understanding of the company identity and products.
• Manage travel requests and create complete travel proposals throughout Italy.
• Interact with clients via email and telephone (considering time zone differences).
• Manage accounts and the entire process with suppliers, down to basic accounting.
• Check for availability with suppliers, reconfirm pricing, prepare, assemble, and format proposals and calculation sheets.
• Prepare and send out contracts, and collect payments.
• Implement sold travel programs, including sending confirmations to clients and suppliers.
• Verify invoices sent by suppliers in a timely and precise manner.
• Respond to questions from traveling clients and solve issues that may arise during travel.
• Handle incoming calls and emergencies with travelers, including off-hours (with a set plan).
• Occasionally assist and accompany clients on the ground.
• Use company travel and accounting software to create proposals, contracts, and documents.
• Translate easily between Italian and English. Ensure all materials meet established standards for appearance and content.

• Work with management and the marketing specialist to develop timeline goals to drive business.
• Assist with outreach, newsletters, and social media efforts.
• Reorganize copy content, images, and materials (presentations, forms, etc.).
• Write new copy or coordinate the writing process as needed with external resources.
• Maintain key documents and assist with DB management, trigger documentation, and more.
• Participate in preparing performance recaps.

• You speak English at a native or near-native level (C1 or C2).
• You speak Italian fluently (Not less than C1).
• You have 3+ years of experience in online and offline travel sales.
• You know Italy inside and out.
• You have strong written and oral communication skills.
• You're proficient with Excel spreadsheets and comfortable with calculation tasks.
• You have experience in marketing, both print and digital.
• You have a proven track record in managing a budget to meet ROI goals.
• You’re passionate about staying up to date with travel trends (a plus).
• You’re analytical, proactive, and a problem-solver with insatiable curiosity.
• You have the ability to evaluate alternatives and develop effective solutions.
• You excel at building relationships within the team and with cross-functional partners & vendors.
• You can prioritize and manage multiple projects in a deadline-driven environment.
• You have a flexible approach.
• You have excellent organizational and interpersonal skills, and are highly resourceful, able to work independently.

• We're a small yet successful company with an entrepreneurial vibe.
• We're at the forefront of custom travel experiences in Italy.
• We're passionate about what we do.
• We get to be creative daily.
• A smart, experienced leadership team that wants to do things right and is open to new ideas.
• We believe in autonomy and reward taking initiative.
• We have fun!

• Starting from 28k yearly RAL, up for discussion based on experience and level.
• + Incremental bonuses based on reached goals.
• Benefits: buoni pasto, phone, computer, and travel.

TIMELINE FOR THE HIRING PROCESS

• We will review applications on a rolling basis and aim to contact shortlisted candidates within two weeks of submission.
• Our preferred location for this role is Florence, though we will consider strong candidates from throughout Tuscany and the Bologna metropolitan area.
• The interview process will consist of:

1. Initial phone screening.
2. In-person or video interviews with the team.

• We aim to finalize the hiring process by early January 2025, with the successful candidate starting no later than February 2025.